Frequently Asked Questions (FAQs)

Ginkgo Herbology - Frequently Asked Questions (FAQs)

Please see below a list of some of our most Frequently Asked Questions (FAQs). If your question isn’t answered here, or if you would like to get in touch, you can reach us via ginkgoherbology@gmail.com

 

1. What is Ginkgo Herbology?

Ginkgo Herbology is an online store specialising in natural skincare products crafted with high-quality, plant-based ingredients. Our products are designed to moisturising the skin, protect from dryness, and enhance your skin’s natural beauty without the use of harmful chemicals.

 

2. What currency is displayed on Ginkgo Herbology website?

Prices are displayed and charged in Australian Dollars (AUD) and are inclusive of all taxes.

 

3. Are your products cruelty-free?

Absolutely! Ginkgo Herbology is dedicated to ethical practices, and none of our products are tested on animals. We believe in creating skincare that is kind to both your skin and the planet.

 

4. Are your products safe to use during pregnancy / breast-feeding?

Please consult with your healthcare professional if you have any concerns.

 

5. What skin types are your products suitable for?

Our natural skincare products are suitable for all skin types, including sensitive, dry, oily, and combination skin. We use gentle, nourishing ingredients to ensure our products work effectively without causing irritation.

 

6. How should I store my natural skincare products?

To maintain the freshness and efficacy of our products, store them in a cool, dry place away from direct sunlight. Natural products may have a shorter shelf life due to the absence of preservatives, so it’s best to use them within the recommended period.

 

8. Can I use your products if I have allergies?

If you have specific allergies, please check the ingredient list for each product on its respective page. We recommend doing a patch test before using any new skincare product, especially if you have known sensitivities.

 

10. How can I find the right products for my skin type?

Our website includes detailed product descriptions and recommendations based on skin types. You can also reach out to our customer service team for personalised advice on selecting the best products for your skin needs.

 

11. Where do you source your ingredients?

We carefully select our ingredients from reputable suppliers who share our commitment to sustainability and quality. Whenever possible, we source organic and fair-trade ingredients to ensure our products are as pure and ethical as possible.

 

12. What is your return policy?

We offer a satisfaction guarantee on our products. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange. Please refer to our Returns & Exchanges page for full details.

 

13. Do you ship internationally?

We’re very sorry, but at this current time, we are unable to ship to addresses outside of Australia. Thank you for your understanding!

 

14. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to follow your package until it reaches your doorstep.

 

15. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped.

 

16. Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased through our website. These make the perfect gift for anyone who loves natural skincare.

 

17. How can I contact customer service?

You can reach our customer service team through our Contact Us page, where you’ll find options to email or chat with a representative. We’re here to help with any questions or concerns you may have.

 

18. Where do you ship from?

We currently ship from Copacabana, NSW, 2251 Australia.

 

19. How long will it take for my order to arrive?

Standard shipping - Generally takes 2-6 business days.

Express shipping - Generally takes 1-3 business days

 

20. Are your products certified organic?

Whilst we use organic ingredients where possible, we are not a certified organic company. Creating formulas rich in plant-based skin nutrition but free from unwanted harsh chemicals.

 

21. Click & Collect

We’re very sorry, but at this current time, we are unable to offer click & collect orders. Thank you for your understanding!