Deliveries and Return Policies

Deliveries

1. Shipping Location:

Copacabana, Central Coast, NSW 2251, Australia

2. Shipping Rates:

Domestic Shipping:

Standard Shipping: Free on orders over $60 or $10.95
Express Shipping: Free on orders over $90 or $14.45

3. Delivery Times:

Domestic:

Standard Shipping: 2-6 business days.
Expedited Shipping: 1-3 business days.

4. Order Processing:

Orders are typically processed and shipped within 1-2 business days after payment confirmation.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.

5. Who Do We Ship Your Orders With?

To ensure the swift and reliable delivery of your orders, we have partnered with Australia Post.

Australia Post is renowned for its extensive network and commitment to timely and secure deliveries across the country. With their dedication to excellence, you can rest assured that your orders will be in safe hands from our warehouse to your doorstep.

By shipping with Australia Post, we aim to provide you with:

Reliability: Australia Post's extensive experience ensures that your orders reach you safely and on time.
Convenience: You can track your deliveries and receive updates on the status of your orders, giving you peace of mind.
Nationwide Coverage: No matter where you are in Australia, we've got you covered. Our partnership with Australia Post means we can reach you wherever you are.
Quality Assurance: Just as we take pride in crafting our products, we take pride in delivering them to you with the same care and attention.

Can I track my parcel?

Absolutely! We make tracking your parcel a breeze. Here's how:

Order Confirmation: After placing your order on our website, you'll promptly receive a confirmation email. This email will include essential details about your purchase, including your unique order number.
Dispatch Notification: Australia Post will keep you in the loop by emailing you notification when your order has been dispatched. This email will contain your tracking number, a crucial piece of information.
Easy Tracking: Once your order is dispatched, head over to http://auspost.com.au/track/ to effortlessly track its journey. Enter your tracking number, and you'll have real-time updates at your fingertips.
Need Assistance? For any questions about the status of your order or if you require assistance with tracking, please don't hesitate to reach out. You can contact us via email at ginkgoherbology@gmail.com

What do I do if my order hasn't arrived?

Once we've dispatched your order, you'll receive a confirmation email from Australia Post with a parcel tracking number. If your parcel hasn't reached you within three days of dispatch, here's what to do:

Track Your Order: Head to http://auspost.com.au/track/ and enter your tracking number for real-time updates on your parcel's whereabouts.
Local Post Office: You can also check with your local Post Office for any information on your delivery.
Contact Us: For assistance and support, please don't hesitate to contact our team at ginkgoherbology@gmail.com

IMPORTANT INFORMATION: if you experience a delay in delivery, please attempt to track your package online in the first instance. Packages rarely go missing, however in the unlikely event that you feel your order has, please contact us and we will investigate.

We have a pickup option, just contact us by email ginkgoherbology@gmail.com (Copacabana, NSW, 2251)

Return Policy

1. Satisfaction Guarantee:

We want you to love your Ginkgo Herbology products. If you’re not completely satisfied with your purchase, we offer a hassle-free return process.

2. Return Eligibility:

Returns are accepted within 30 days of delivery.
Products must be in their original condition—unused, unopened, and in their original packaging.
For hygiene reasons, we cannot accept returns of products that have been opened or used, unless they are defective.

3. How to Initiate a Return:

To start a return, please contact our customer service team via email at ginkgoherbology@gmail.com with your order number and reason for return.
Once your return is approved, we will provide you with return instructions and a return shipping address.

4. Return Shipping Costs:

The return shipping costs are the responsibility of the customer.

5. Refunds and Exchanges:

Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to your original method of payment.
Exchanges: If you would like to exchange a product for a different one, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will promptly arrange for a replacement or refund, including covering any return shipping costs.

7. What happens if the product I ordered is not what I receive?

If the product doesn't align with your original purchase order, we'll gladly provide a replacement of the correct item you ordered and cover associated shipping costs. It's crucial to return the incorrect product within a 10-day window from the receipt of goods date. We'll send you a dispatch label to affix to the parcel, and you can conveniently drop it off at any Australia Post retail outlet. You'll receive a Proof of Posting receipt complete with a unique barcode number for parcel tracking.

Processing Time:

Refunds and exchanges are typically processed within 48 hours of receipt. For refunds, we will credit your original method of payment.

8. What if the items you receive are damaged in shipping?

If your package sustains damage during shipment, please contact us at ginkgoherbology@gmail.com. Keep in mind that we may request photographs of the damaged goods. Once approved, you can proceed to return the damaged product, and we will happily replace it for you at no cost.